BOSS Support Central - Leading the way in affordable IT Service Management

BOSS Support Central is a fully integrated on premise or fully hosted ITSM solution that lets you manage, track and keep control of your IT environment. The Support Central suite includes modules for IT Service Desk, Asset Management and Systems Management.

Leveraging ITIL best practices, Support Central allows organizations of all sizes to maximize the benefits of ITSM by delivering a cost effective and scalable solution that enables greater collaboration between IT teams and business units.

With more than 1,000,000 users globally, BOSS Support Central provides the most cost effective ITSM integrated software solution in the industry.

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Asset Management

Discover all hardware and software that’s installed on your infrastructure and reconcile applications with purchasing information and licenses to ensure software compliance. Asset life-cycle management enables you to plan upgrades and budgets accordingly by knowing the details of what IT assets you have, where they are and who’s using them.

  • Automated discovery & inventory
  • Vendor warranty management
  • Workflow management
  • Analytics & reporting
  • Lifecycle management
  • Mobile asset management app
  • Location map integration

IT Service Desk

Provide a single point of contact for IT across the organization whilst also equipping your service desk team with the appropriate tools and means to efficiently deal with incidents and requests. Minimize end user productivity loss and reduce the burden on IT with defined service level agreements.

  • Self-service portal
  • Dashboards & reporting
  • Workflow management
  • Knowledge base
  • Templates
  • Mobile service desk app

 

 

Systems Management

Increase response times and productivity by enabling IT teams to deliver services and provide support faster. End user requests and problems can quickly be taken care of with integrated remote tools, software deployment packages and remote desktop management. Gain analytics to improve service effectiveness and cost of delivery.

  • Dashboards & reporting
  • Automate & schedule tasks
  • Remote software deployment
  • Power management
  • Remote network password reset
  • Event logs and diagnostics
With more than 1,000,000 users globally, BOSS Support Central provides the most cost effective ITSM integrated software solution in the industry
         
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"I've used many other products but can say that this one is the best I have ever used and will be using this for a longtime to come"
 , IT Director at Grayson International
Amazing product 5-star-rating 5 / 5

"It has become my go-to product to push new updates to my assets. Great ticketing system and the reports are fantastic"
 , Senior System Administrator at Douglas County
My go-to product 5-star-rating 5 / 5