BOSS Support Central is a fully integrated on premise or fully hosted ITSM solution that lets you manage, track and keep control of your IT environment. The Support Central suite includes modules for IT Service Desk, Asset Management and Systems Management.
Leveraging ITIL best practices, Support Central allows organizations of all sizes to maximize the benefits of ITSM by delivering a cost effective and scalable solution that enables greater collaboration between IT teams and business units.
With more than 1,000,000 users globally, BOSS Support Central provides the most cost effective ITSM integrated software solution in the industry.
Asset Management
Discover all hardware and software that’s installed on your infrastructure and reconcile applications with purchasing information and licenses to ensure software compliance. Asset life-cycle management enables you to plan upgrades and budgets accordingly by knowing the details of what IT assets you have, where they are and who’s using them.
- Automated discovery & inventory
- Vendor warranty management
- Workflow management
- Analytics & reporting
- Lifecycle management
- Mobile asset management app
- Location map integration
IT Service Desk
Provide a single point of contact for IT across the organization whilst also equipping your service desk team with the appropriate tools and means to efficiently deal with incidents and requests. Minimize end user productivity loss and reduce the burden on IT with defined service level agreements.
- Self-service portal
- Dashboards & reporting
- Workflow management
- Knowledge base
- Templates
- Mobile service desk app