Webinar - Integrated Service Management for Improved Client Service 

Thursday February  15th at 2:00 pm ET 

Complete the adjacent form to join us on February 15, 2018 at 2:00 pm ET for a client lead webinar with Forsyth County GA, a forward thinking IT organization that has adopted this strategy to provide an exceptional level of service and process improvements to their clients. Rick Young, IT Manager with Forsyth County will show you what they have accomplished by creating service catalogs that are integrated with other system resources.

What you will learn:

  • How integrated service management solutions can provide process improvements and improved services across your organization
  • How easily services and requests can be automated and offered selectively from a single portal
  • No coding skills needed to construct workflows be they simple or complex; everything is drag & drop
  • Service Catalogs can be integrated with routing rules, calendars, schedulers and other available resources to provide users with improved workflows
  • How Forsyth County provided their client departments with process improvements for GIS Mapping requests, Surplus Equipment Return requests, Public Facility requests and more
  • Proven results direct from the client on reducing the time and cost of delivering services while greatly improving the user experience