Webinar with AAA Northeast

How AAA Northeast expanded their IT Help Desk to support their business lines

Thursday September 26, 2019 at 2:00 pm ET 

Complete the adjacent form to join us on September 26 , 2019 at 2:00 pm ET for a webinar with AAA Northeast . David Coté, IT Project Manager and Craig Lynch, Application Engineer, at AAA Northeast will discuss how they have expanded their IT Help Desk and customized it to support various business lines.

You will learn how:

  • Expanding the IT Help desk to support all business lines made the organization more responsive to business goals.
  • Easily services and requests can be customized and automated. No coding skills needed to construct workflows be they simple or complex; everything is drag & drop.
  • Setting Service Level Agreements (SLA’s) can improve service level performance.
  • Improving the user experience creates greater user adoption and satisfaction