Sessions are designed to introduce general BOSSDesk features and functions.
BOSSDesk 101: The Details That Make the Difference - 9.30.26 @ 2 PM ET
Topics:
- Knowledge Base: finding, using, and maintaining helpful content
- SLAs: understanding service-level expectations and keeping them on track
- Satisfaction Surveys: gathering feedback and using it to improve service
- Operating Hours: configuring schedules and understanding their impact
- Notifications & Alerts: making sure the right people get the right information
- Small but Important Settings: a look at minor configuration items that can make a big difference
- Tips & Best Practices: quick wins and helpful reminders for getting the most out of BOSSDesk
- Q&A: open discussion and audience questions