From Simple Tickets to Business VALUE

Webinar on Thursday, June 26th, 2025, at 2 PM ET.

Discover How One County Transformed Ticket Management into Strategic Impact

Join us for an exclusive BOSSDesk webinar as Michael Reynolds of Glynn County shares how his team went beyond basic help desk functionality to deliver measurable business value across public safety, courts, infrastructure, and more.

With over 30 years in IT and 23 in government, Michael brings real-world insight into how effective ITSM strategies—rooted in leadership, process improvement, and automation—can drive tangible improvements for your organization.

In this session, you’ll learn how to:

• • Align help desk operations with organizational goals

  • Use BOSSDesk to streamline service delivery across departments

  • Leverage reporting and automation to increase accountability

  • Translate everyday tickets into long-term business value

Save Your Spot Today 👉 Register Now.

Whether you're a public sector IT leader or an enterprise looking to optimize your service desk, this webinar will inspire practical ways to elevate your ITSM strategy.