What does it take to modernize service delivery across a city while improving the experience for both employees and residents?

Join the City of Savannah as they share how they transformed their service management processes with BOSSDesk. In this customer-led session, IT Business Analyst Lindy Kimball and IT Manager Eric Horn will discuss how their team streamlined workflows, improved visibility across departments, and leveraged technology to support more efficient city operations.

Learn how Savannah approached process improvement, overcame common challenges, and built a service management strategy focused on usability, collaboration, and continuous improvement. Whether you're looking to replace legacy systems, improve internal service delivery, or maximize the value of your existing IT service management platform, you'll leave with practical insights you can apply in your own organization.

You'll learn:

• How the City of Savannah streamlined service management workflows with BOSSDesk.
• Best practices for improving user experience and operational efficiency.
• Lessons learned from implementing process improvements across city departments.
• Tips for driving adoption and supporting long-term success with IT service management.

Hear firsthand how Savannah is working Like a BOSS to deliver better service through smarter processes and technology.

Date: September 10th
Time: 2:00 PM ET / 11:00 AM PT

Reserve your spot to hear directly from public-sector and field experts and participate in a live Q&A at the end of the session.