--- title: Service Request Management ITSM Blog description: Video for Service Request Management ITSM blog --- ![logo](https://info.boss-solutions.com/hs-fs/hubfs/logo.png?width=150&name=logo.png "logo") # **BOSSDesk Award Winning ITSM on the Cloud** # **Service Requests Made Easy!** # [BOSSDesk](https://www.boss-solutions.com/bossdesk.html) provides state of the art capability for IT Service Management and lets you manage, track and keep control of your service request environment. Major capabilities include Incident, Problem & Change Management, Asset Management, comprehensive reporting and a Service Catalog that provides full flexibility in creating customs forms that make it extremely easy for users to enter, monitor and if appropriate approve service requests. BOSSDesk is ITIL compliant and is an affordable way to achieve best practices for Help Desk applications. # [Visit our website](https://www.boss-solutions.com/bossdesk.html) and watch the short BOSSDesk video overview below  #  Get a Free Demo ## **BOSS Solutions Suite** #### **An Affordable Help Desk / Service Desk Solution for both Cloud and On-Premise** BOSS Solutions Suite – An award winning Help Desk Software and IT Service Management solution consists of BOSSDesk on the cloud and BOSS Support Central for on-premise. Both feature capabilities for ensuring a productive and efficient remote work experience including:  •  Award winning user-friendly interface  • Easy to configure Service Catalog to meet your business needs  • Customizable Knowledge Base for employee self help  • Strongest commitment to customer support, totally US based The BOSS Solutions Suite has won numerous awards. The recognition is due to the high ranking from users, a wide range of features, and excellent customer support. ![Awards Graphic 2](https://info.boss-solutions.com/hs-fs/hubfs/Awards%20Graphic%202.png?width=688&name=Awards%20Graphic%202.png)    # CUSTOMERS ![cp-landing-forsyth](https://info.boss-solutions.com/hs-fs/hubfs/cp-landing-forsyth.jpg?width=200&height=100&name=cp-landing-forsyth.jpg) ![cp-landing-raton](https://info.boss-solutions.com/hs-fs/hubfs/cp-landing-raton.jpg?width=200&height=100&name=cp-landing-raton.jpg) ![cp-landing-georgia](https://info.boss-solutions.com/hs-fs/hubfs/cp-landing-georgia.jpg?width=200&height=100&name=cp-landing-georgia.jpg) ![cp-landing-monterey](https://info.boss-solutions.com/hs-fs/hubfs/cp-landing-monterey.jpg?width=200&height=100&name=cp-landing-monterey.jpg) ![cp-landing-savemart](https://info.boss-solutions.com/hs-fs/hubfs/cp-landing-savemart.jpg?width=200&height=100&name=cp-landing-savemart.jpg) ![cp-landing-hooters](https://info.boss-solutions.com/hs-fs/hubfs/cp-landing-hooters.jpg?width=200&height=100&name=cp-landing-hooters.jpg) ![cp-landing-aaa](https://info.boss-solutions.com/hs-fs/hubfs/cp-landing-aaa.jpg?width=200&height=100&name=cp-landing-aaa.jpg) ![san-jose](https://info.boss-solutions.com/hs-fs/hubfs/san-jose.jpg?width=200&height=100&name=san-jose.jpg) # WHAT OUR USERS SAY > ## *"The* ***best help desk software I have used in my 20+ years of helpdesk experience."*** > > > > > > Forsyth County GA > ## *“BOSS has been a great partner* *and listens to our needs – it feels like a family, and the system works perfectly."* > > > > > > Holt of California > ## ***"A solid product and a strong willingness to work with the customer to solve problems."*** > > > > > > City of Marietta # BOSS Solutions Suite Features ![Icon1-1](https://info.boss-solutions.com/hs-fs/hubfs/Icon1-1.png?width=60&height=60&name=Icon1-1.png) ### INCIDENT MANAGEMENT Comprehensive ticket management solution for managing the lifecycle of all incidents ![Icon2](https://info.boss-solutions.com/hs-fs/hubfs/Icon2.png?width=60&height=60&name=Icon2.png) ### PROBLEM MANAGEMENT Find the root cause of multiple incidents and prevent problems from impacting business ![Icon3](https://info.boss-solutions.com/hs-fs/hubfs/Icon3.png?width=60&height=60&name=Icon3.png) ### CHANGE MANAGEMENT Understand and work to minimize risks of changes to the IT environment ![Icon4](https://info.boss-solutions.com/hs-fs/hubfs/Icon4.png?width=60&height=60&name=Icon4.png) ### ASSET MANAGEMENT Total visibility and control to manage all types of assets across the service lifecycle ![Icon5](https://info.boss-solutions.com/hs-fs/hubfs/Icon5.png?width=60&height=60&name=Icon5.png) ### SERVICE CATALOG Enables employees to easily enter requests and administrators can easily customize ![Icon6](https://info.boss-solutions.com/hs-fs/hubfs/Icon6.png?width=60&height=60&name=Icon6.png) ### DASHBOARD AND REPORTING Comprehensive Reporting capability that enables effective service management ![Icon7](https://info.boss-solutions.com/hs-fs/hubfs/Icon7.png?width=60&height=60&name=Icon7.png) ### SELF SERVICE PORTAL Provides easy access for users to report incidents and request services ![Icon8](https://info.boss-solutions.com/hs-fs/hubfs/Icon8.png?width=60&height=60&name=Icon8.png) ### MOBILE APPS Saves time and costs by allowing technicians to update their work orders and track assets remotely          [![Get Free BOSSDesk Demo](https://no-cache.hubspot.com/cta/default/667772/f8333a01-f693-4001-a5b3-b163816f42cd.png)](https://cta-redirect.hubspot.com/cta/redirect/667772/f8333a01-f693-4001-a5b3-b163816f42cd) ![Icon9](https://info.boss-solutions.com/hs-fs/hubfs/Icon9.png?width=60&height=60&name=Icon9.png) ### CONFIGURATION & TOOLS Interface and tools that can provision, track, manage the IT environment   ![Footer Logo - Boss](https://info.boss-solutions.com/hs-fs/hubfs/Footer%20Logo%20-%20Boss.png?width=214&height=122&name=Footer%20Logo%20-%20Boss.png "Footer Logo - Boss") ![Footer Addres Boss](https://info.boss-solutions.com/hs-fs/hubfs/Footer%20Addres%20Boss.png?width=221&height=123&name=Footer%20Addres%20Boss.png "Footer Addres Boss") © 2020 BOSS - Business Oriented Software Solutions Inc.