BOSS Solutions Suite – An award winning Help Desk Software and IT Service Management solution consists of BOSSDesk on the cloud and BOSS Support Central for on-premise. Both feature capabilities for ensuring a productive and efficient remote work experience including:
• Award winning user-friendly interface
• Easy to configure Service Catalog to meet your business needs
• Customizable Knowledge Base for employee self help
• Strongest commitment to customer support, totally US based
The BOSS Solutions Suite has won numerous awards. The recognition is due to the high ranking from users, a wide range of features, and excellent customer support.
Comprehensive ticket management solution for managing the lifecycle of all incidents
Find the root cause of multiple incidents and prevent problems from impacting business
Understand and work to minimize risks of changes to the IT environment
Total visibility and control to manage all types of assets across the service lifecycle
Enables employees to easily enter requests and administrators can easily customize
Comprehensive Reporting capability that enables effective service management
Provides easy access for users to report incidents and request services
Saves time and costs by allowing technicians to update their work orders and track assets remotely
Interface and tools that can provision, track, manage the IT environment
