How IT Leadership in a California County Improved Productivity and User Satisfaction by Implementing Triage Queueing to Prioritize Ticket Processing

Webinar on Tuesday, August 2, 2022

Join us for a webinar on August 2, 2022, at 2:00 pm ET (11:00 am PT) with Tuolumne County.

Trevor Gregg and Cullen Baker of Tuolumne County, CA, located in a remote California county nestled in the Sierra Nevada region share how they implemented a system to prioritize ticket processing, referred to as Triage Queueing. They will discuss how the county embraced new technology to improve communication, better accountability, and increase customer satisfaction.

Their innovative system of triage queueing is powered by workflows and SLAs to ensure nothing falls through the cracks. Additionally, they will share how BOSSDesk was adapted to meet their needs and how they are expanding it into other departments.

Please join us and learn how exceptional planning, collaboration, and teamwork helped exceed their goals.